Terms of service

HeyAlora – Terms of Service

Effective Date: October 8, 2025

Welcome to HeyAlora. These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or using our site and purchasing from us, you agree to be bound by these Terms.

Please read them carefully before using our services.

1. General Conditions

By accessing or purchasing from HeyAlora, you confirm that:

  • You are at least 18 years old or have permission from a legal guardian.

  • You will not use our products for any illegal or unauthorized purpose.

  • You will not violate any laws in your jurisdiction through your use of our site or services.

We reserve the right to refuse service to anyone for any reason at any time.

2. Product Information

We strive to ensure all product descriptions, pricing, and availability are accurate. However, we do not guarantee that all information is error-free. We reserve the right to:

  • Correct errors, inaccuracies, or omissions

  • Change or update information at any time without prior notice

  • Cancel orders if any information is inaccurate, including after the order has been submitted

3. Pricing and Payment

All prices are listed in USD and are subject to change without notice. We accept payment via secure payment gateways provided at checkout.

By providing payment information, you confirm that you are authorized to use the payment method and that the information is accurate.

4. Shipping and Delivery

Shipping times and costs vary depending on your location and selected shipping method. Once your order is shipped, we are not responsible for delays caused by carriers or customs processes.

5. Returns and Refunds

We accept returns and refund requests within 30 days of the purchase date, provided items are unused, in original condition, and in original packaging.

We do not accept returns or refunds after 30 days.

Please review our full Return & Refund Policy for more details.

6. Intellectual Property

All content on our website—including images, logos, designs, product names, and text—is the intellectual property of HeyAlora and may not be used or reproduced without our express written permission.

7. Limitation of Liability

HeyAlora is not liable for any direct, indirect, incidental, or consequential damages that result from:

  • Use or misuse of our products

  • Delays or service interruptions

  • Any content or errors on the website

You use our products at your own risk.

8. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review these Terms periodically.

10. Contact Information

For any questions about these Terms, please contact us at:
📧 HeyAloraTeam@gmail.com